Terms

1. Who can open an account

You need to be 18 and able to enter a contract. If you are opening an account for a business, you are telling us you are allowed to bind that business.

Your login is yours. You are responsible for what happens under it, and for telling us promptly if you think somebody else has got into it.

2. What the service is

Enter answers inquiries on your website and passes you the details. It captures a preferred appointment window; it does not book appointments, it does not connect to a calendar, and it does not answer your phone.

We may add, change or remove features. If we remove something you rely on, we will tell you before we do it.

3. Your site, and the one line of code

You install Enter by putting a snippet on your website. Where it goes, which pages it appears on, and whether it stays there are entirely your decisions.

You are responsible for your own website — that it works, that it is lawful, and that having a chat widget on it is consistent with whatever else you have told your visitors. If you have a privacy policy of your own, keeping it accurate about Enter is your job, not ours.

4. What it says on your behalf

The agent is bounded by the configuration you give it. It quotes only prices you have written down, accepts only services you have switched on, and works from the opening hours you set.

5. Your configuration is your responsibility, entirely

You choose the services Enter takes on, the prices it is allowed to quote, the hours it works from, the area you cover, and everything else it is told about your business. All of it is yours to enter and yours to keep correct.

Enter answers from that configuration and from nothing else. An incomplete configuration produces incomplete answers. An out-of-date price produces an out-of-date quote. A service you left switched on is a service the agent will accept work for. If you list a price you no longer charge, the agent will quote it.

That is your responsibility and not ours. We may warn you in the dashboard when a site looks unready or incomplete, and we may decline to run a site that is misconfigured badly enough to embarrass you — but a warning we do or do not show changes nothing about who is responsible for the setup. You are.

The same goes for anything you tell the agent about your business. If it is wrong when you enter it, it will be wrong when a customer reads it.

6. Conversations, and what comes of them

We do not decide what happens after a conversation, and we are not responsible for the outcome of one.

We do not promise that a visitor will start a conversation, finish one, tell the truth in one, or turn into work. We do not promise that a captured phone number is reachable, that an address is real, or that a job is genuine. We do not book the job, dispatch anyone, or follow up. Everything that happens after a capture lands — whether you call, how fast, what you quote, whether you take the work — is yours.

We are not responsible for work you miss, lose, decline, or take on at a price you did not intend, or for anything that follows from a conversation Enter had, or did not have, or handled badly.

We do not guarantee delivery. Lead emails can be delayed, filtered as spam, or fail to arrive. The dashboard is the record; do not rely on an email alone to know that work has come in.

The agent can be wrong. It is a language model working inside your configuration, and it can misunderstand a person, miss something urgent, or produce a reply you would not have written. Nothing it says is a quote, a contract, a commitment, or professional advice, and nothing it says binds us.

7. Emergencies

Enter is not an emergency service and must never be used as one.

When somebody describes something urgent, the agent is built to stop asking questions, show your phone number, and tell them to call it. That is a design intention, not a guarantee — it may fail to recognize an emergency, and the widget may be offline when someone needs it.

Anyone facing a fire, a gas leak, a flood, an electrical hazard, or a medical emergency should call the emergency services, and then the business, directly. Neither we nor a business using Enter is responsible for the consequences of somebody waiting on a chat widget instead.

8. Your data and your customers' data

The conversations, contacts and configuration in your account are yours. You keep ownership of them. You give us permission to store and process them so that we can run the service for you, and for nothing else.

The people who talk to Enter on your website are your customers, not ours. You are responsible for having the right to collect their details and for telling them what you do with them, in whatever way the law where you operate requires.

We will not sell your data, and we will not use the content of your conversations to train general-purpose AI models.

Export what you have whenever you want it. Ask us to delete it and we will.

9. Acceptable use

Do not use Enter to break the law, to harass anyone, to collect information you have no right to, or to misrepresent who you are. Do not put it on a website that is not yours. Do not try to break, overload, or reverse-engineer the service, and do not use it to generate content designed to deceive.

We may suspend or close an account that does any of that, and we may do it without notice if the harm is ongoing.

10. Paying for it

Your first ten captures are free, and no card is required to start.

Beyond that, what a capture costs and what counts as a billable one will be stated in the product and on the pricing page before you are charged for anything. We will not charge you without your agreement to a plan.

If a payment fails we may suspend the service until it is resolved. Taxes are yours. These terms are deliberately short because the payment path is not live yet; they will be replaced with the full billing terms, matching the pricing page exactly, before the first charge.

11. Stopping

Cancel whenever you like, from the dashboard, without talking to anyone. Delete the line of code and the widget is gone from your site immediately.

Your conversations stay available to you, and you can export them.

We can close an account too — for non-payment, for a breach of these terms, or if we stop offering the service. Except where the breach makes it impossible, we will give you notice and a chance to get your data out.

12. Our intellectual property

Enter — the software, the widget, the dashboard, the name and the design — belongs to Sigma7 Group, Inc.. Using the service does not transfer any of it to you.

If you send us an idea for how to improve it, we may use it without owing you anything for it. We mention that only so it is not a surprise.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT ANY CONVERSATION WILL BE HANDLED CORRECTLY, THAT ANY LEAD WILL BE DELIVERED, OR THAT ANY OUTPUT OF THE AGENT WILL BE ACCURATE, COMPLETE OR SUITABLE FOR YOUR BUSINESS.

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGMA7 GROUP, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, OR LOST OR MISHANDLED WORK, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow limits like these, so parts of this section may not apply to you.

15. Indemnification

You agree to defend and indemnify us against claims arising from your use of the service, your configuration, your website, your treatment of your customers' information, or your breach of these terms.

16. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws rules.

Before filing anything, both of us agree to try to resolve a dispute informally by talking about it for thirty days. Most things end there.

If that does not resolve it, disputes go to the state and federal courts located in Massachusetts, and both of us consent to their jurisdiction.

17. Changes to these terms

If we change these terms in a way that matters, we will tell account holders before the change takes effect, not after.

18. Contact

Questions about these Terms? Reach us at:

Sigma7 Group, Inc.

Email: legal [at] enterhq.ai