Enter

Enter for plumbing

Nobody with water coming through the ceiling waits for a callback.

They fill in your form, wait ten minutes, and call the next name on the list. Enter answers while they are still on your website — finds out what is leaking, how bad it is, and where you are going.

The jobs it already knows how to ask about

These are the jobs Enter knows how to ask about out of the box. You switch off the ones you do not take, and anything outside your list is turned away politely rather than booked and cancelled.

  • Clogged drain
  • Leak
  • Toilet problem
  • Water heater
  • Faucet or fixture
  • Septic
  • Sewer line
  • Sump pump
  • Something else

A job outside your list is turned away politely rather than booked and cancelled. You decide what is on it.

Instead of your contact form

The same visitor, recorded twice.

Two records of the same website visitor, side by side. The contact form
             caught a name, a partial email address and the words 'need service',
             leaving most of the card empty. The Enter capture is a full dispatch
             slip: the visitor's own words about a water heater leaking in the
             basement, a phone number to tap, the address, same-day urgency, a
             preferred and a backup appointment window, and the service.

When it cannot wait

Someone typing “water pouring into the basement” is not filling in a form.

A live leak is not an inquiry to be logged. Enter shows your number, tells them to call it, and stops asking questions.

You are under a sink, which is the whole problem

The 10am inquiry is missed as reliably as the 10pm one. Your phone is in the truck and both hands are busy, and that is true of every good day you have.

What it will and won't say

The useful part is what it refuses to do.

You are putting something on your website that talks to your customers while you are not watching. So the first thing worth knowing is where its edges are.

  • It only quotes prices you have written down.

    If you have not given it a price for a job, it does not have one. It will not estimate, guess, round, or reason its way to a number from something else you said.

  • It declines work you do not do.

    You choose your services. A job outside them is turned away politely rather than booked and cancelled a day later.

  • It knows when you are open.

    Your hours decide what it is allowed to promise. It will not tell someone you will call within the hour at 11pm, and it does not pretend you are at your desk when you are asleep.

  • It never confirms an appointment.

    It asks when they would prefer someone came, and records a first choice and a backup. It will not say booked, confirmed or scheduled, because only you can do that.

    “Someone will call you at eight to fix a time.”

  • It never invents an answer.

    If it does not know, it says so and tells them a person will follow up. That is the whole behavior — there is no clever fallback underneath it.

Three things the agent says instead of guessing. Asked for a price,
             it says the cost depends on what they find and whoever calls back
             can talk it through. Sent a job the business does not take, it says
             so plainly and wishes them well. Told about something that cannot
             wait, it stops asking questions and shows the emergency line.

Your next inquiry is going to arrive while you are busy.

It takes one line of code and a few minutes of telling it what you do. Your first 10 leads are free, and there is no card to add.